Mobile Application Privacy Policy

1. Information We Collect Through the Mobile App

1.1 Personal Information You Provide:

• Name (required for account registration)
• Phone Number (required for login authentication via OTP)
• Email Address (optional)
• Company Name (optional)
• Location/City (optional, for enquiry purposes)

1.2 Product Enquiry Information:

• Product name and details you enquire about
• Quantity requirements
• Custom messages and requirements
• Contact preferences

1.3 Technical and Device Information:

• Device type (Android/iOS)
• Device model and manufacturer
• Operating system version
• App version
• Device unique identifiers (for app functionality only)
• Network connection type and status

1.4 Usage Data:

• App features accessed
• Products viewed
• Calculators used (Gabion Box, GI Wire, GI Chain Link, PVC Chain Link, Weldmesh)
• Time spent in the app
• Navigation patterns within the app
• Session information

1.5 Calculator Input Data:

• Wire dimensions, mesh sizes, and other technical specifications entered
• Calculation results (stored locally on your device only)

2. How We Collect Information

2.1 Directly From You:

• During account registration and profile setup
• When you complete your user profile
• When you submit product enquiries
• When you update your profile information

2.2 Third-Party Services:

• 2Factor.in - For OTP-based phone number verification
• Our Backend API (http://app.securefencing.co.in) - For app content, products, and user data management

3. How We Use Your Information

3.1 Essential App Functions:

• To create and manage your user account
• To verify your phone number via OTP authentication
• To maintain your login session across app launches
• To enable offline access to previously loaded content
• To display your profile information

3.2 Communication & Services:

• To send you OTP verification codes via SMS
• To respond to your product enquiries
• To send quotations and price information
• To provide customer support
• To notify you about your enquiry status

3.3 Content Delivery:

• To display products, machines, and finalised goods
• To show latest news and updates
• To provide access to photo and video galleries
• To deliver marketing banners and promotional content
• To provide PDF catalogues for download/viewing

3.4 App Improvement:

• To analyze app usage patterns
• To improve app performance and user experience
• To fix bugs and technical issues
• To develop new features based on user needs

4. Data Sharing and Disclosure

4.1 We Share Information With:

4.2 We DO NOT:

• Sell your personal information to third parties
• Share your data with advertisers
• Use your data for third-party marketing
• Share calculator inputs or results with anyone
• Track your location or access your device's GPS
• Access your camera, photos, or contacts

5. Data Storage and Security

5.1 Local Storage (On Your Device):

• Authentication status stored using AsyncStorage
• User profile data cached for offline access
• Calculator inputs and results (never sent to servers)
• Previously viewed content for faster loading
• App preferences and settings

5.2 Server Storage (Our Backend):

• User account information (name, phone, email, company)
• Product enquiry submissions
• OTP verification session data (temporary, auto-deleted after 10 minutes)

5.3 Security Measures:

• All data transmitted via encrypted HTTPS connections
• Secure OTP verification through 2Factor.in service
• Session-based authentication with automatic expiry
• Regular security updates and patches
• No storage of sensitive payment information (app is free)
• Secure backend infrastructure with firewall protection

5.4 Data Retention Policy:

• Active user accounts: Retained until you request account deletion
• OTP sessions: Automatically deleted after verification or 10 minutes
• Product enquiries: Retained for minimum 2 years for business records
• App cache: Automatically managed by your device settings
• Inactive accounts: Reviewed annually for cleanup

6. Your Rights and Choices

6.1 You Have the Right To:

• Access your personal information stored in your profile
• Update or correct your profile information at any time
• Delete your account and associated data
• Opt-out of receiving promotional communications
• Request a copy of your data
• Withdraw consent for data processing
• Request data portability

6.2 How to Exercise Your Rights:

7. Permissions Required

The app requests only the following minimal permissions:

7.1 INTERNET (Android) / Network Access (iOS):

7.2 ACCESS_NETWORK_STATE (Android):

7.3 Permissions We DO NOT Request:

• Location / GPS - We never track your location
• Camera - We don't need access to your camera
• Photo Gallery - We don't access your photos
• Contacts - We don't access your contact list
• Microphone - We don't record audio
• External Storage - We only use app-specific cache
• Phone State - We don't monitor calls or phone status
• SMS - We only receive OTP (sent by 2Factor.in)

8. Children's Privacy

9. International Data Transfers

Your information may be transferred to and maintained on servers located in India. By using the app, you consent to the transfer of information to India and/or other countries where our service providers operate.

We ensure that all data transfers comply with applicable data protection laws and maintain appropriate safeguards to protect your information.

10. Third-Party Links and Content

The app may contain:

• Links to our website (https://www.securefencing.co.in)
• YouTube video embeds for product demonstrations
• PDF catalogue viewers
• External website links in news articles

11. Push Notifications

If we implement push notifications in future updates, we will:

• Request your explicit permission first
• Allow you to opt-in or opt-out at any time through device settings
• Use them only for important updates and enquiry responses
• Update this privacy policy to reflect the change
• Notify you about the new feature

12. Cookies and Tracking Technologies

The mobile app does NOT use:

• Cookies (web browser technology, not applicable to native apps)
• Third-party analytics tools (Google Analytics, Firebase Analytics, etc.)
• Advertising trackers or pixels
• Cross-app tracking technologies
• Social media tracking SDKs

13. App Updates and Changes

13.1 Automatic Updates:

• The app may receive automatic updates through Google Play Store or Apple App Store
• Updates may include new features, bug fixes, and security improvements
• Privacy policy changes will be communicated through app updates and notifications

13.2 Your Consent:

• By continuing to use updated versions, you accept the revised privacy policy
• Material changes will require your re-consent
• You can always view the current privacy policy within the app
• We will notify you of significant privacy policy changes

14. Data Breach Notification

In the unlikely event of a data breach affecting your personal information:

• We will notify affected users within 72 hours of discovery
• Notification will be sent via email (if provided) or phone call/SMS
• We will describe the nature of the breach and data affected
• We will explain the steps we are taking to address the breach
• We will provide recommendations to protect your information
• We will report to relevant authorities as required by law

15. App-Specific Features

15.1 OTP Authentication:

• Uses 2Factor.in service for SMS delivery
• OTP valid for 10 minutes only
• Session ID used for one-time verification only
• No storage of OTP codes on our servers
• Secure verification process compliant with industry standards

15.2 Offline Mode:

• Previously loaded content remains accessible without internet
• Calculator tools work completely offline
• Calculations are performed locally on your device
• New content and enquiry submissions require internet connection
• Offline cache automatically refreshed when online

15.3 Auto-Refresh:

• App refreshes content when you return to it after being away
• Automatic refresh when internet connection is restored
• Periodic background refresh (every 24 hours when app is open)
• Helps keep product information and news current
• Uses minimal data for updates

15.4 Product Enquiries:

• Stored securely on our servers
• Shared only with our internal sales team
• Used solely for responding to your enquiry
• Retained for business records and follow-up
• You can view your enquiry history in the app

15.5 Wire & Mesh Calculators:

16. Compliance with Laws

This app and our data practices comply with:

• Information Technology Act, 2000 (India)
• Information Technology (Reasonable Security Practices) Rules, 2011
• Google Play Store Developer Distribution Agreement
• Apple App Store Review Guidelines
• General Data Protection Regulation (GDPR) principles
• California Consumer Privacy Act (CCPA) principles
• Industry best practices for data protection

17. Contact Information for Mobile App

For mobile app-specific privacy questions, concerns, or requests:

18. Governing Law and Jurisdiction

This Mobile App Privacy Addendum is governed by the laws of India. Any disputes arising from the use of the app shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

19. Consent and Acceptance

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